At Indoor Plant Shop, we’re committed to making your plant-loving journey as smooth as propagating a pothos. Below you’ll find everything you need to know about shipping your green companions to your home and our hassle-free return process.
Shipping Information
Order Processing Time
We carefully prepare each order with plant-loving care. Please allow 1-2 business days for order processing before shipment.
Shipping Methods & Delivery Times
We offer two shipping options to suit your plant parenting needs:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Recommended for time-sensitive plant accessories and pots
- Free Shipping (on orders over $50) – via EMS
- Delivery within 15-25 business days after shipment
- Perfect for budget-conscious plant lovers
Note: We ship worldwide except to certain remote areas and parts of Asia. During peak seasons or extreme weather conditions, delivery times may be slightly extended to ensure your plants and products arrive in perfect condition.
Our Effortless Return Policy
Just as plants sometimes need repotting, we understand purchases might need returning. Our policy is designed to be as simple as watering your snake plant.
Return Eligibility
- Items must be returned within 15 days of delivery
- Products must be unused, in original condition, and in their original packaging
- Proof of purchase is required
Non-Returnable Items
For the health and safety of our plant community, we cannot accept returns on:
- Opened products from our PLANT FOOD & TREATMENTS collection
- Used items from our WATERING & MISTING range
- All plants (due to their perishable nature)
Step-by-Step Return Process
- Contact Us within 15 days at [email protected] with your order number and return details
- Wait for Approval – Our plant-loving team will review your request and send a Return Merchandise Authorization (RMA) number if approved
- Package Securely – Include all original packaging, accessories, and documentation
- Ship to Us at: Indoor Plant Shop Returns
2199 Riverside Drive
Atlanta, US 30346 - Track Your Return – We recommend using a trackable shipping service
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). Original shipping fees are non-refundable.
Refund Process
- Refunds are processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing begins after we receive and inspect your return (typically within 3-5 business days)
- Allow 5-10 business days after approval for the refund to reflect in your account (timing depends on your payment provider)
Exchange Process
For exchanges (size, color, or style changes for our designer pots and planters):
- Follow the standard return process above
- Include a note specifying your desired exchange item from our SHOP PLANT POTS BY SHAPE or POTTING, PLANTING & DISPLAY collections
- We’ll ship your new item once the return is processed (standard shipping times apply)
Damaged or Defective Items
If you receive a damaged item from our HOUSEPLANT STYLES or PLANT FOOD & TREATMENTS collections:
- Contact us within 48 hours of delivery
- Include photos of the damaged product and packaging
- We’ll arrange for a replacement or refund at no additional cost
Need Help?
Our plant-loving customer care team is happy to help with any shipping or return questions. Contact us at [email protected].
Thank you for cultivating your plant lifestyle with us!
The Indoor Plant Shop Team