At Indoor Plant Shop, we want you to be as happy with your purchase as your plants are in our premium potting solutions. If you need to return or exchange an item, our process is designed to be as effortless as watering your favorite houseplant.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • Proof of purchase is required
  • Certain items are non-returnable (see below)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened plant food and treatments
  • Used watering and misting tools
  • Plants (due to their perishable nature)

These exceptions align with our commitment to quality and plant health standards.

How to Initiate a Return or Exchange

  1. Contact us within 15 days of delivery at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – Our plant-loving team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item securely in its original packaging, including all accessories and documentation.
  4. Ship the item to our Atlanta headquarters at:
    Indoor Plant Shop Returns
    2199 Riverside Drive
    Atlanta, US 30346
  5. Track your return – We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). Original shipping fees are non-refundable.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we’ll notify you of the approval status.

  • Refund method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-10 business days after approval (depending on your payment provider)

Exchange Process

For exchanges (size, color, or style changes for our designer pots and planters):

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item from our SHOP PLANT POTS BY SHAPE or POTTING, PLANTING & DISPLAY collections
  3. We’ll ship your new item once the return is processed (standard shipping times apply)

Damaged or Defective Items

If you receive a damaged or defective item from our HOUSEPLANT STYLES or PLANT FOOD & TREATMENTS collections:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged product and packaging
  • We’ll arrange for a replacement or refund at no additional cost

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Indoor Plant Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Reason for Return: [Reason – e.g., incorrect size, changed mind, defective item] – Preferred Resolution: [Refund / Exchange for (specific product if known)] Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Questions?

Our plant-loving customer care team is happy to help with any return questions. Contact us at [email protected].

Thank you for cultivating your plant lifestyle with us!

The Indoor Plant Shop Team