Welcome to Indoor Plant Shop’s FAQ section! We’ve compiled answers to common questions about our products, shipping, and services to help you create your perfect urban jungle with ease.

About Our Products

What types of plant accessories do you offer?
We specialize in premium plant accessories that combine functionality with design. Our collections include:
  • Stylish planters organized by shape (SHOP PLANT POTS BY SHAPE)
  • Minimalist cement vases and bronze planters
  • Essential care products (PLANT FOOD & TREATMENTS)
  • Display solutions (POTTING, PLANTING & DISPLAY)
  • Watering tools (WATERING & MISTING)
All our products are curated for design-conscious plant lovers.
Are your products suitable for all types of houseplants?
Absolutely! Our HOUSEPLANT STYLES collection includes accessories suitable for everything from small succulents to large Monstera plants. Each product description specifies the ideal plant types and sizes.
Combine your plant food & treatments order with a statement planter to qualify for free shipping while ensuring your greenery stays thriving!

Shipping & Delivery

Where do you ship to?
We ship globally to most countries (excluding some Asian and remote regions) from our Atlanta headquarters at 2199 Riverside Drive.
What are my shipping options?
We offer two thoughtful shipping methods:
  • Express Shipping (10-15 business days via DHL/FedEx): $12.95 flat rate
  • Free Standard Shipping (15-25 business days via EMS): Free on orders over $50
All orders typically process within 1-2 business days.
How can I track my order?
You’ll receive transparent tracking updates every step of the way until your living decor arrives. Tracking information is sent to your email once your order ships.
What if my package is lost or damaged?
All shipments are insured against loss or damage. If any issues occur, please contact our responsive customer support at [email protected] within 15 days of delivery.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy for complete peace of mind. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order?
You may request changes or cancellations within 12 hours of placing your order by emailing [email protected]. After this window, your order will likely be in processing and cannot be altered.

Plant Care Advice

Do you offer plant care advice?
While we specialize in plant accessories rather than live plants, our HOUSE PLANT TREATMENTS and WATERING & MISTING collections come with care instructions. Our blog also features tips for creating your perfect indoor oasis.
Between mastering watering techniques and arranging your potting displays, you shouldn’t have to worry about delivery logistics. That’s why we’ve designed a shipping experience as effortless as your plant care routine.

Still have questions? Our plant-loving team is always happy to help at [email protected].

Happy planting,
The Indoor Plant Shop Team